Support can be needed for a variety of reasons:

1. Downloading issues
2. License File (previously referred to as Serial Number or Registration code) issues
3. Issues concerning Online Purchases Customer Service
4. Ordering issues
5. Registering your copy of PentaSuite
6. Other and Miscellaneous

Downloading Issues

To download any of our software products, simply visit our download page, fill out the form with a all the required items filled out. On this form is where you will select which product you wish to download (you have a choice of 8 products!) and then you will be emailed a download link. The donwload link is only valid for 24 hours.

Serial Number (or Registration code) issues

We only distribute one version of our software for every supported language. Each PentaWare software product installation kit is delivered as "Shareware". Such kits are subject to partially expire after 15 days from the date of installation. To make a PentaWare demo version become a "Full" version you need to insert a Serial Number (also called "Registration Code") that you will obtain from PentaWare after you have completed your purchase of the software.

The next time you see the nag screen (it appears every time you start one of the PentaWare programs which has not been registered) press the registration button and paste the serial number on the screen that appears, press the Register button and your software is fully registered.

Issues concerning Online Purchases Customer Service:

For inquiries regarding order status, license files, refunds, etc. relating to online store purchases, please contact support@pentaware.com.

Ordering Issues

How you can contact us if you are experiencing ordering issues:

• email (support@pentaware.com)
• online help desk
• phone at 1-888-998-1492 (in NH and outside the U.S. 603-929-9828)
• fax at 603-218-6044

Registering your copy of a PentaWare program

There are a number of good reasons to register your copy of a PentaWare program. By doing so you are entitled to:

• technical support
• receive early notification of product upgrades
• be informed of new product announcements and special offers we make from time to time

To register you can:

Version
boxed	complete the Registration Card that is packed inside the PentaWare program box and mail or fax it to us: PentaWare, Inc. One New Hampshire Avenue Suite 125 Portsmouth, NH 03801 fax 1-603-218-6044
all versions	complete the registration process using this link If you complete the registration process through our web pages there is no need to send us your registration card.

Miscellaneous Issues

There are numerous ways to search for an answer to a question concerning a PentaWare program.

1. on the web site consult the Frequently Asked Questions - ("FAQ") web page
2. If all else fails, you may contact PentaWare's Customer Service at:

Support Phone	603-929-9828 (ask for Customer Service) NOTE: Phone hours for this number are Mon-Fri - 8:30am to 4:30pm (Eastern time).
Fax	603-218-6044 (send ATTN: Customer Service)
Mail address	PentaWare, Inc. One New Hampshire Avenue Suite 125 Portsmouth, NH 03801
Email	U.S. and Canada - support@pentaware.com
Online	Help desk