What to do when you need support |
Support can be needed for a variety of
reasons:
- Downloading issues
- License File (previously
referred to as Serial Number or Registration code) issues
- Issues concerning Online
Purchases Customer Service
- Ordering issues
- Registering your copy of
PentaSuite
- Other and Miscellaneous
Online HelpDesk
For assistance with any of your PentaWare software issues,
please visit our online helpdesk
Downloading Issues
PentaSuite and PentaZip as well as other PentaWare products
can be downloaded from multiple FTP and HTTP servers. The number of anonymous users that
can download at the same time is limited so that (if this limit is reached) you may get a
couple of "error" messages when you try to download. There may be cases in which
the server will prompt you for a username and password or it may even tell you that there
are too many anonymous users and to try again later. If you do get one of these messages,
you should try a different link or the same link until you are allowed access to the file.
The use of FTP generally allows resumption of interrupted downloads.
AOL users can also experience downloading problems. This is
due to the large number of users that may be using AOL services at a given time and is not
related to the performance of PentaSuite's servers. If you do get a completion or other
error messages, you should try a different link or the same link until you are allowed
access to the file and perform your download. The use of FTP generally allows resumption
of interrupted downloads.
License File
(previously referred to as Serial Number or Registration code) issues
We only distribute one version of our software for every
supported language. Each PentaWare software product installation kit is delivered as
"Shareware". Such kits are subject to partially expire after 30 days from the
date of installation. To make a PentaWare demo version become a "Full" version
you need to insert a "License File" that you will obtain from PentaWare using
the Registration Section of Advanced Options. That section will either generate an email
to be sent to licenses@pentazip.com or it will generate a text file that you can fax to
1-603-218-6044 if the computer you are regestering for does not have access to email.
The previous registering systrem based on
"Registration Keys" (which were also called "Serial numbers") is no
longer in effect as of July 29, 2004.
When you buy a copy of a PentaWare product from our
E-Commerce store, after having paid for it, you will see a note that lets you know that
you will receive a License File.
The next time you see the nag screen (it appears every time
you start one of the PentaWare programs which have not been registered) press the
registration button and generate the email message to be sent to licenses@pentazip.com.
Your program will be unlocked when you load the license file that you will receive from
PentaWare. This is also explained in the help file under "How to change a Demo
Version to a Full Version".
Issues concerning
Online Purchases Customer Service:
For inquiries regarding order status, license files,
refunds, etc. relating to online store purchases, please contact support@pentaware.com.
Ordering Issues
contact us :
- by email through support@pentaware.com
- by phone at 1-888-998-1492 (in NH and outside the U.S. 1-603-929-9828)
- by fax at 1-603-218-6044
Registering your copy of a PentaWare program
There are a number of good reasons to register your copy of
a PentaWare program. By doing so you are entitled to:
- technical support
- receive early notification of product upgrades
- be informed of new product announcements and special offers
we make from time to time
To register you can:
| Version |
|
| boxed |
complete the Registration Card that is packed
inside the PentaWare program box and mail or fax it to us:
PentaWare, Inc.
One New Hampshire Avenue
Suite 125
Portsmouth, NH 03801 fax 1-603-218-6044 |
| all versions |
complete the registration process
using this link
If you complete the registration process through
our web pages there is no need to send us your registration
card.
|
Miscellaneous Issues
There are numerous ways to search for an answer to a
question concerning a PentaWare program.
- on the web site consult the Frequently
Asked Questions - ("FAQ") web page
- If all else fails, you may contact PentaWare's Customer
Service at:
| Support Phone |
1-603-929-9828 (ask for Customer Service)
NOTE: Phone hours for this number are Mon-Fri - 9am to 5pm (Eastern time). |
| Fax |
1-603-218-6044 (send ATTN: Customer Service) |
| Mail address |
PentaWare, Inc.
One New Hampshire Avenue
Suite 125
Portsmouth, NH 03801 |
| Email |
U.S. and Canada - support@pentaware.com |
|
